Frequently Asked Questions
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Account & Registration
7 questions
Creating a ZC Game account takes less than two minutes. Go to the Register page, fill in your full name, Pakistani mobile number, email address, and date of birth, then set a password. You'll receive a 6-digit OTP on your number to verify the account. Once verified, you're in. You can make your first deposit and claim your welcome bonus immediately. No documents are required to open an account — KYC verification only comes into play when you request a withdrawal above the minimum threshold.
You must be 18 years or older to register and play on ZC Game. This is a hard rule, not a guideline. Your date of birth is verified during registration and again during the KYC process before any withdrawal is processed. Accounts found to belong to under-18 players are closed immediately and any real-money deposits are returned. Please do not share your ZC Game account with minors.
No. Each player is permitted exactly one ZC Game account. Creating duplicate accounts — regardless of the reason — is a breach of our Terms and Conditions and results in all accounts being permanently closed. If you've accidentally created a second account, contact support at support@zcgame.bet before using it and we'll help you merge the records without penalty.
Log in to your ZC Game account, go to Account Settings, and select the field you want to update. Changes to your registered Pakistani mobile number require OTP verification on both the old and new number. Email changes require a confirmation link sent to the new email. It is important to keep your contact details current — your mobile number is the primary recovery method for your account.
KYC (Know Your Customer) verification is required before your first significant withdrawal. You'll need to submit a clear photo or scan of your Pakistani CNIC (Computerised National Identity Card) or a valid passport — front and back. You may also be asked for a selfie holding your ID document. Documents are reviewed by our compliance team within 24 hours in most cases. Submitting clear, unobstructed images speeds up the process significantly.
On the Login page, click "Forgot password?" and enter your registered Pakistani mobile number or email address. You'll receive a reset link or OTP within 60 seconds. If you no longer have access to either the registered mobile number or email, contact our support team at support@zcgame.bet — we'll guide you through identity verification to recover access to your ZC Game account.
You can request permanent account closure by emailing support@zcgame.bet with "Account Closure Request" in the subject line. Before closing, ensure you withdraw any remaining real-money balance. Any bonus funds in your account are forfeited upon closure. If the reason you want to close is related to problem gambling, we strongly encourage you to use our self-exclusion tool instead — see the Responsible Gaming page for details.
Deposits & Payment Methods
8 questions
ZC Game supports all major Pakistani payment methods: Easypaisa, JazzCash, NayaPay, SadaPay, bank transfer via IBFT, and Pakistani-issued Visa and Mastercard debit/credit cards. All transactions are processed in PKR — no currency conversion, no hidden fees. The available methods are displayed on the deposit page inside your account after you log in.
The minimum deposit on ZC Game is Rs 200 for most payment methods. This low threshold allows Pakistani players to try the platform without a large upfront commitment. Certain payment providers may have their own minimum transfer limits which could affect the effective minimum — your deposit page will display the exact minimum for each method at the time of deposit.
Easypaisa, JazzCash, NayaPay, and SadaPay deposits are processed in real time — your ZC Game balance is updated within 60 seconds of completing the transfer. Bank IBFT transfers typically take between 15 minutes and 2 hours depending on your bank. If a deposit hasn't appeared after 2 hours, check your bank statement to confirm the transfer went through, then contact support with the transaction reference number.
ZC Game does not charge any deposit fees on our side. The full amount you send arrives in your ZC Game balance. Your payment provider (Easypaisa, JazzCash, your bank, etc.) may apply their own standard transaction charges depending on your account type with them — this is outside ZC Game's control. Check your provider's fee schedule if you're unsure.
First, check your payment provider's app or statement to confirm the transfer was actually completed — sometimes mobile wallet payments are pending rather than sent. If the transfer is confirmed and your balance still hasn't updated after 2 hours for bank transfers (or 10 minutes for Easypaisa/JazzCash), contact ZC Game support via live chat or at support@zcgame.bet with the transaction reference number, amount, payment method, and time of transfer. We'll trace it and credit your account manually if necessary.
ZC Game has standard transaction maximums for each payment method which are displayed on the deposit page. Players can also set their own voluntary deposit limits (daily, weekly, or monthly) through the Responsible Gaming section of Account Settings — this is a tool designed to help players manage their spending. If you're a high-volume player who needs higher transaction limits, contact your account manager or live chat support.
Yes. The welcome bonus is credited automatically to your account when your qualifying first deposit is confirmed — no bonus code is needed and no manual claim is required. You'll see the bonus funds appear in your bonus balance immediately after the deposit clears. If the bonus doesn't appear within 10 minutes of your first deposit, contact support and we'll look into it straight away.
ZC Game accounts for Pakistani players are denominated in PKR (Pakistani Rupees). All deposits and withdrawals are processed in PKR. This means no currency conversion is ever applied on ZC Game's side and there are no exchange rate losses. Pakistanis depositing via a Visa/Mastercard issued in a foreign currency may see their bank apply a conversion, but ZC Game itself only transacts in PKR.
Withdrawals & Payouts
7 questions
Log in to your ZC Game account, go to the Cashier section, and select "Withdraw." Choose your preferred payment method (the same methods used for deposits are available for withdrawals), enter the amount in PKR, and confirm. Withdrawals to Easypaisa and JazzCash are typically processed within 2–4 hours. Bank IBFT withdrawals take 1–3 business days. Your first withdrawal will require KYC verification to be completed if it hasn't been done already.
The minimum withdrawal on ZC Game is Rs 500. This applies to all payment methods. There is no maximum withdrawal limit for verified accounts — players who have completed KYC can withdraw their full available balance. Large withdrawals may be processed in multiple batches for operational reasons, but the full amount will be sent.
Processing times from the moment ZC Game approves the withdrawal: Easypaisa and JazzCash — 2 to 4 hours; NayaPay and SadaPay — up to 6 hours; Bank IBFT — 1 to 3 business days depending on your bank. VIP Gold tier and above receive priority withdrawal processing with faster turnaround times. If your withdrawal hasn't arrived within the stated timeframe, contact support with the withdrawal reference number.
Common reasons for withdrawal rejections include: KYC verification not yet completed, active wagering requirements on bonus funds (the real-money portion can be withdrawn but the bonus balance requires wagering), the withdrawal amount exceeds your available real-money balance, or the payment details entered don't match your registered account information. You'll receive a notification explaining the specific reason. Contact support if the reason isn't clear.
Bonus funds cannot be withdrawn directly — they need to be wagered through the specified number of times first (the wagering requirement). Once the wagering requirement is met, the bonus converts to real-money balance which is fully withdrawable. Your real-money balance (from your own deposits and any winnings generated from real-money play) is always withdrawable regardless of any active bonus. Your account shows your real-money and bonus balances separately.
ZC Game does not charge a withdrawal fee on our side. You receive the full amount you request. Your payment provider (Easypaisa, JazzCash, your bank, etc.) may apply their own standard fees for receiving transfers — check with your provider if you're unsure. We recommend using Easypaisa or JazzCash for withdrawals as these are the fastest and typically fee-free for standard amounts.
Yes, you can cancel a pending withdrawal request from the transaction history section of your account — as long as it hasn't yet been approved by our finance team. Once approved, withdrawals cannot be reversed. If you need to cancel urgently and can't find the option in your account, contact live chat immediately with your withdrawal reference number and our team will attempt to cancel it before processing.
Bonuses & Promotions
7 questions
New ZC Game accounts are eligible for a 100% welcome bonus on the first deposit — meaning we match your deposit up to the stated maximum. For example, deposit Rs 5,000 and you play with Rs 10,000. The bonus is credited automatically after your first deposit clears. It comes with wagering requirements (the current figure is shown in the promotions section of your account) and is valid for 30 days from the date it is credited. You must be a first-time registered player to claim it.
Wagering requirements (also called rollover) specify how many times a bonus must be wagered before it converts to withdrawable real-money. If your bonus is Rs 1,000 with a 10x wagering requirement, you need to wager Rs 10,000 in total across eligible games. Progress is tracked in the Bonuses section of your account. Not all games contribute equally — slots typically contribute 100%, while live casino and table games may contribute less. Check the specific bonus terms for the contribution rates.
Bonuses are forfeited in these situations: the 30-day validity window expired before wagering requirements were met; you requested a withdrawal before completing the wagering requirement (which cancels the active bonus); your account was identified as creating duplicate registrations; or a violation of the bonus terms was detected. If you believe a bonus was removed incorrectly, contact support with the bonus name and reference number and we'll review the account history.
Yes. Beyond the welcome bonus, ZC Game runs weekly reload bonuses, cashback offers, tournament prizes, seasonal promotions, and VIP Club rewards. Promotions are personalised based on your playing activity — what you see in your account may differ from what another player sees. Check the Promotions section after logging in for your current active offers. Players who have opted into marketing communications receive early notification of new promotions via SMS.
After making your first deposit, you receive a personal referral code visible in your account dashboard. Share this code with friends or family in Pakistan. When they use your code during registration and make a qualifying deposit, you earn a referral bonus credited to your account. There is no cap on the number of friends you can refer. Full details, current bonus amounts, and qualifying conditions are on the Refer a Friend page.
Every registered ZC Game player is automatically enrolled in the VIP Club at Silver tier. Every real-money wager earns ZC Points. Accumulate enough points to advance through Gold, Platinum, Diamond, and Elite tiers. Higher tiers unlock weekly cashback, faster withdrawal processing, higher deposit limits, exclusive promotions, and dedicated account managers at the top levels. Visit the VIP Club page for the full tier breakdown and point requirements.
Promo codes can be entered during registration in the "Promo Code" field on the registration form. If you already have an account, promo codes for specific deposit bonuses can be entered in the Cashier section when making a deposit. The Welcome Bonus for new accounts does not require a promo code — it is applied automatically. If a promo code isn't working, contact support to verify whether the code is still active and applicable to your account.
Games & Betting
7 questions
ZC Game offers a comprehensive game library covering live casino (baccarat, roulette, blackjack, Andar Bahar, Teen Patti with live dealers), poker (cash tables and daily tournaments), Teen Patti, an extensive slots catalogue from leading providers, virtual sports (football, horse racing, cricket, and more available 24/7), and esports betting on major titles. All games are accessible from mobile and desktop browsers.
ZC Game's Teen Patti tables offer the traditional three-card format Pakistani players know — boot amount, blind and seen play, trail as the highest hand, and the option to show or sideshow. Tables are available at multiple stake levels from low-stake casual play up to high-roller rooms. Live dealer Teen Patti tables feature real dealers streamed in real time. RNG (computer-dealt) Teen Patti tables are also available for solo play at any time of day.
ZC Game's poker room offers Texas Hold'em cash tables at micro, low, medium, and high-stakes levels, daily scheduled tournaments with guaranteed prize pools in PKR, Sit & Go tournaments starting as soon as a table fills, and occasional special tournament series with elevated prize pools. All variants are played against other real players — no bots. The poker room is available on both mobile browsers and desktop.
ZC Game's slots library features over 500 titles from internationally recognised game providers. The collection includes classic 3-reel slots, multi-payline video slots, progressive jackpots, and Megaways titles. Each slot displays its RTP (Return to Player) percentage in the game info panel. All slots on ZC Game are certified fair — they use independently verified random number generators. New slots are added regularly, particularly titles that have performed well in Asian markets.
Virtual sports are computer-simulated sports events — football, cricket, horse racing, basketball, and more — that run 24 hours a day, 7 days a week, independent of any real-world fixture schedule. Outcomes are determined by a certified random number generator, ensuring fairness. Each event takes only a few minutes, so you can place bets and see results quickly. Odds are displayed before each event and the results are animated in real time. They're a great option when there's no live sporting event to bet on.
ZC Game's esports betting section covers major international titles including CS2 (formerly CS:GO), Valorant, League of Legends, Dota 2, FIFA, PUBG Mobile, and Mobile Legends. Pre-match and live in-play markets are available for major tournaments. Odds are updated in real time during live events. The section is particularly popular with Pakistani players who follow the growing mobile esports scene.
Yes. All RNG-based games on ZC Game (slots, virtual sports, RNG table games) use random number generators that are certified by independent testing laboratories. This ensures that game outcomes are genuinely random and not influenced by ZC Game or any external party. Live casino games use physical cards, roulette wheels, and dice handled by real dealers streamed in real time — the outcome is determined by real-world physics, not software. ZC Game publishes its certification details in the platform's About section.
Account Security
5 questions
ZC Game uses 256-bit SSL encryption for all data transmissions — the same security standard used by major financial institutions. Player funds are held in segregated accounts, separate from company operating funds. All login sessions are protected by session tokens that expire automatically. Two-factor verification is available and can be enabled from Account Settings. Our security team actively monitors for unusual account activity and will contact you if anything suspicious is detected.
Change your password immediately using the reset function on the login page, then contact ZC Game support at support@zcgame.bet with the subject line "Account Security Alert." Our security team will review your recent login history, freeze any suspicious transactions, and help you secure the account. Do not wait — contact us within minutes of noticing the suspicious activity to maximise the chance of reversing any unauthorised transactions.
ZC Game will never ask for your password, OTP, or payment details via SMS, WhatsApp, email, or live chat. All genuine ZC Game emails come from the zcgame.bet domain. If you receive any message asking for your login credentials, claiming you've won a prize and need to send money to claim it, or directing you to a website that doesn't show zcgame.bet in the address bar — treat it as a scam and do not engage. Forward suspicious messages to support@zcgame.bet so we can investigate.
Log in to your ZC Game account, go to Account Settings, and select "Security." Toggle on two-factor authentication (2FA). You can choose to receive your second-factor code via SMS to your Pakistani mobile number. Once enabled, every login will require both your password and a one-time code sent to your phone. This makes it significantly harder for anyone else to access your account even if they have your password.
ZC Game collects only the personal data necessary to operate your account, process transactions, verify your identity for KYC purposes, and comply with legal obligations. Your data is never sold to third parties. It is stored on secure servers with access restricted to authorised personnel only. Full details of what data is collected, how it is used, how long it is retained, and your rights are set out in our Privacy Policy.
Responsible Gaming
5 questions
ZC Game provides a full responsible gaming toolkit: deposit limits (daily/weekly/monthly), loss limits, session time limits with reality check reminders, cool-off periods (24 hours to 1 month), and self-exclusion (6 months to permanent). All tools are available for free from the Responsible Gaming section of Account Settings. Limit reductions take effect immediately. Increases have a 24-hour delay. See the full Responsible Gaming page for details.
Go to Account Settings > Responsible Gaming > Self-Exclusion. Choose your exclusion duration (6 months, 1 year, 3 years, or permanent) and confirm via OTP. Your account will be locked immediately — you won't be able to log in, deposit, or place wagers for the duration. You'll also be removed from all promotional communications. Self-exclusion cannot be reversed during the active period. If you're struggling to access the tool, contact support immediately and we'll process it manually.
ZC Game's dedicated responsible gaming support team is available 24/7 via live chat or at support@zcgame.bet (subject: "Responsible Gaming Help"). Conversations are completely confidential. If you're concerned about your own gambling or that of a family member, we'd genuinely encourage you to reach out — our team is trained to listen without judgment and help you identify the right next step. Visit the Responsible Gaming page for a full self-assessment checklist and tool descriptions.
Log in to your ZC Game account, go to Account Settings > Responsible Gaming > Deposit Limits. Enter your preferred daily, weekly, or monthly cap in PKR and save. The limit activates immediately for reductions. If you attempt to increase a limit, a 24-hour cooling-off period applies before the increase takes effect — this is a deliberate safeguard against impulsive decisions. You can set limits as low as Rs 200 per day if you choose.
Contact ZC Game support immediately at support@zcgame.bet with "Minor Account Use" in the subject line. We will review the account history, close access to the account pending investigation, and take appropriate action including reversing any deposits made while a minor was using the account. ZC Game takes underage gambling extremely seriously. To prevent unauthorised access, always log out of your account after every session and never share your login details with anyone.
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