At ZC Game, your personal information belongs to you. This policy explains what data we collect, why we collect it, how we protect it, and what rights you have as a Pakistani player on our platform.
ZC Game protects every player's data across all live casino and gaming sessions
Six clear promises ZC Game makes about how your personal data is handled — no jargon, no small print.
ZC Game does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data is yours — full stop.
All data transmitted between your device and ZC Game is protected using SSL/TLS encryption. Your payment details are handled by PCI-DSS certified processors — never stored in full on our servers.
You have the right to access, correct, or request deletion of your personal data held by ZC Game. We process these requests promptly and without charging you anything.
Marketing communications from ZC Game are optional. You can unsubscribe from emails, SMS, or push notifications at any time — directly from your account settings or by contacting support.
This Privacy Policy is written in straightforward English so that Pakistani players can understand exactly what they're agreeing to — not buried in legalese designed to confuse.
ZC Game only collects data that is genuinely necessary to provide, secure, and improve our services. We do not collect information we don't need.
Welcome. This Privacy Policy explains how ZC Game ("we", "us", "our") collects, uses, stores, and protects the personal information of players who use the ZC Game platform at zcgame.bet, including all associated services, mobile functionality, and customer support channels.
When you create an account with ZC Game, place a wager, make a deposit, or simply browse the website, you are trusting us with information about yourself. We take that trust seriously. This policy is our commitment to being transparent about exactly what we do with that information — and what we don't do.
This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy. Together, these three documents govern your relationship with ZC Game. If you have questions about anything in this policy, our support team at support@zcgame.bet is available around the clock.
When you register and use ZC Game, we collect information you provide during account setup and ongoing use:
When you access ZC Game, certain technical data is collected automatically by our systems:
| Data Category | Examples | Primary Purpose |
|---|---|---|
| Identity | Name, DOB, CNIC | KYC Verification Fraud Prevention |
| Contact | Mobile number, email | Account Access Support |
| Financial | Wallet ID, bank details | Payments AML Compliance |
| Technical | IP, device, browser | Security Platform Optimisation |
| Gaming Activity | Wagers, game history | VIP Club Responsible Gaming |
ZC Game securely processes sports betting activity — your data is protected at every step
ZC Game uses the personal information we collect for specific, legitimate purposes. We do not use your data in ways that are inconsistent with those purposes. Here is a clear breakdown:
Your basic personal and contact information is used to create and manage your ZC Game account, process deposits and withdrawals, and enable you to play games and access all platform features. Without this data, we simply cannot provide the service.
ZC Game is required to verify the identity of its players as part of our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations. This means we may request and retain copies of your CNIC or other identity documents and verify that your payment methods are registered in your own name. These processes exist to protect you and the broader platform community — not to create unnecessary friction.
Technical data including IP addresses, device fingerprints, and login patterns is analysed by our security systems to detect and prevent unauthorised account access, multi-accounting, payment fraud, and other suspicious activity. If our systems flag unusual behaviour on your account, this analysis is what enables us to protect your funds quickly.
Your gaming activity data is used to calculate your VIP tier status within the ZC Game VIP Club, to personalise game recommendations, and to tailor bonus offers to your activity profile. This helps make your ZC Game experience more relevant and rewarding. You can opt out of personalised recommendations at any time from your account settings.
When you contact ZC Game support, the details of your query and our response are retained to ensure quality and continuity of service — for example, so that you don't have to repeat yourself if you contact us again about the same issue.
With your consent, ZC Game may send you information about promotions, new games, and platform updates via email, SMS, or push notifications. Marketing communications are entirely opt-in. See Section 11 for full details on managing your marketing preferences.
ZC Game processes your personal data on the following legal grounds:
ZC Game does not sell your personal data to anyone. We share data with third parties only to the extent strictly necessary to operate our platform and meet legal requirements. The categories of recipients are:
To process your deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or card, we share the minimum necessary financial information with our certified payment gateway partners. These partners operate under their own privacy policies and are bound by contractual data protection obligations with ZC Game.
When KYC verification is required, we may share identity information with regulated verification service providers to confirm your identity. These providers are bound by strict confidentiality and data security requirements.
We work with specialist fraud and AML monitoring providers who analyse anonymised or pseudonymised transaction and behaviour data to detect suspicious patterns. Individual player data shared with these services is handled under strict data processing agreements.
ZC Game may disclose personal data to law enforcement, regulators, or other authorities when required by law or in response to a lawful request. We will always verify the legitimacy of such requests before disclosing any data.
Cookies are small data files stored on your device when you visit a website. ZC Game uses cookies and similar technologies (local storage, session tokens) to enable core platform functionality, enhance security, and analyse how the platform is used.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the platform. Analytics cookies can be declined without impacting your gaming experience. A cookie consent banner is displayed on your first visit and can be revisited at any time from the footer of the ZC Game website.
ZC Game uses secure data practices across all sports betting and live gaming features
ZC Game retains your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business needs. Specific retention guidelines:
When data is no longer required, it is securely deleted or anonymised. We do not retain data indefinitely — only what is necessary for the specific purpose it was collected for.
Payment security is one of the most important aspects of data protection for Pakistani players, and ZC Game takes it extremely seriously. Here is exactly how your financial data is protected:
If you ever receive a communication purporting to be from ZC Game asking for your full card number, CVV, or wallet PIN — treat it as fraudulent and contact us immediately. ZC Game will never ask for this information via email, SMS, or phone call.
You have meaningful rights over your personal data held by ZC Game. Here is a full breakdown of what those rights are and how to exercise them:
You can request a copy of all personal data ZC Game holds about you at any time. We will provide this within 30 days of your request at no charge.
If any personal data we hold is inaccurate or out of date, you have the right to have it corrected. You can update most information directly from your account settings.
You can request deletion of your personal data. We will erase what we can, subject to legal retention obligations (e.g., AML records that must be kept by law).
You can request that we pause processing your data in certain circumstances — for example, while a dispute about accuracy is under review.
You can request a structured, machine-readable copy of your personal data where technically feasible, so you can transfer it to another provider if you choose.
You can object to processing based on legitimate interests, including profiling for marketing. Processing will stop unless we can demonstrate compelling grounds to continue.
To exercise any of these rights, email us at support@zcgame.bet with "Privacy Request" in the subject line. We will acknowledge your request within 48 hours and fulfil it within 30 calendar days. Identity verification will be required before processing requests that affect account data.
ZC Game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe a minor has registered an account on ZC Game, please contact us immediately at support@zcgame.bet. We will close the account and delete all associated data without delay.
Our registration process includes a mandatory age declaration, and we conduct KYC verification to confirm the age and identity of players. These controls are in place specifically to prevent underage access to the platform.
ZC Game may send you promotional emails, SMS notifications, and push notifications about new games, bonuses, tournaments, and platform updates — but only with your consent. You can indicate your marketing preferences during registration and update them at any time from the "Notifications" section of your account settings.
You can opt out of marketing communications at any time by:
Opting out of marketing will not affect essential service communications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of your marketing preferences because they directly relate to your account.
ZC Game may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make material changes, we will notify registered players by email and/or by displaying a prominent notice on the platform at least 7 days before changes take effect.
The "last updated" date at the top of this page always reflects the current version. We recommend reviewing this policy periodically. Your continued use of ZC Game after any update constitutes acceptance of the revised policy. If you do not agree with any changes, you have the right to close your account before they take effect.
Previous versions of the Privacy Policy are archived and available upon request by emailing support@zcgame.bet.
If you have any questions, concerns, or requests related to this Privacy Policy or the way ZC Game handles your personal data, please get in touch with us:
We aim to respond to all privacy-related queries within 48 hours. For formal data rights requests (access, erasure, portability), we fulfil these within 30 calendar days of receiving your verified request.
For related reading, you can also review our Terms and Conditions and our Responsible Gaming Policy, which together with this Privacy Policy form the full set of policies governing your use of ZC Game.